Email support@ghostleads.co with your job ID (if any) and a short description. Most replies land in your inbox within a few hours. No tier-locked support, no AI bots, no portal logins. Just a small team that actually reads the emails.
These are the four questions we get most. If yours isn't here, just email support.
Most jobs finish within 1–2 hours, but it depends on how much data you asked for. Exports over 10,000 rows can take longer. The maximum we allow is 24 hours — if your job has been running for more than 24 hours, email us with the job ID and we'll dig in.
Failed jobs auto-refund within minutes. If you got fewer rows than requested, we already refunded the difference automatically. For top-up refund requests, see our refund policy below — most are honored within 7 days if no credits were used.
Email support@ghostleads.co with what was off (job-changers, wrong titles, bad emails) and the job ID. That's the only channel for support requests — please don't reply to job-ready notifications. We use feedback to tune the sources, and if the data was meaningfully wrong we'll credit you back for the affected rows.
Lost access to your email? Can't sign in? Want to delete your account? Just email support — include the email you signed up with and we'll take care of it.
No portal, no chatbot, no escalation tier. One inbox, one team, fast replies.